Contact Us
Our Fort Eustis Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!
Leasing and Community Management Office
126 Madison Avenue
Fort Eustis, VA 23604
Phone: (757) 369-8335
Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 7:00 pm
Sat: 10:00 am - 4:00 pm
Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (757) 369-8335.
Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (757) 369-8335.
|
|
Maintenance
Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (757) 369-8344.
24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (757) 369-8344.
For medical emergencies or to report a fire, please dial 911
|
Community Management Contacts
How can we help?
Fort Eustis Family Homes 3-Step Issue Resolution Process
Step 1
Identify Issue
Contact our local management/maintenance team.
Fort Eustis Family Homes
Mgmt. Office: 757.369.8335
Maintenance: 757.369.8344
FortEustisFamilyHomes.com
Step 2
Incomplete or Not Satisfied?
Contact Management
Escalate the issue to our corporate management team.
Balfour Beatty Communities
BB Care Helpline: 877.253.6988
Step 3
Issue Unresolved
If expectations are still not being met, contact:
Army Resident Communities Initiative (RCI)
Fort Eustis: 757.878.6088
Kathleen Serwon
[email protected]