Contact Us

Our Fort Eustis Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

126 Madison Avenue
PO Box 4712
Fort Eustis, VA 23604
Phone: (757) 369-8335

Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 7:00 pm
Sat: 10:00 am - 4:00 pm

Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (757) 369-8335.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (757) 369-8335.

Maintenance

Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (757) 369-8344.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (757) 369-8344.
For medical emergencies or to report a fire, please dial 911

Community Management Contacts

Ashley Wallace Community Manager (757) 369-8335 [email protected]		Brandon Cofield Assistant Community Manager (757) 369-8335 [email protected]
Jennifer Sale Resident Engagement Specialist (757) 369-8344 [email protected]

How can we help?

Fort Eustis Family Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

Fort Eustis Family Homes
Mgmt. Office: 757.369.8335
Maintenance: 757.369.8344
FortEustisFamilyHomes.com

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

Balfour Beatty Communities
BB Care Helpline: 877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Army Resident Communities Initiative (RCI)
Fort Eustis: 757.878.6088
Kathleen Serwon
[email protected]